Grade Book

3. You have included detailed steps outlining how to reproduce the problem.  Try to include details about what you were doing just before the problem occurred.

4. IMPORTANT:  Try reproducing the problem on another 1^st Class database file.  New releases of 1^st Class GradeBook include a “sample.1^st” file.  You can use this database file to try and reproduce the problem.  If you cannot reproduce the problem on the sample database, use the “Repair/Optimize” option from the file menu to repair your database.  If this does not fix the problem, then email your 1^st Class GradeBook database to support@1st-class-software.com along with a description of the problem.  Your database file is usually found in the c:\1stclass directory and ends in “.1^st”.  A technical analyst will reproduce the problem, fix it and e-mail you the results.

You can reach 1^st Class Software at:

E mail: support@1st-class-software.com

Note: We recommend e-mail for support since it allows the technical analyst to review the detailed description of the problem and work through it without phone charges accumulating while the analyst figures out a solution to the problem.

Phone: 905-302-9988

Fax: 905-702-8648

Warranty